The programme is available in two duration modes:

Online

Unit 1: Introduction to Sales
? Understanding the sales process
? Importance of customer service in sales
? Sales techniques and strategies Unit 2: Product Knowledge
? Understanding the features and benefits of products
? Handling objections and providing solutions
? Upselling and cross-selling techniques Unit 3: Communication Skills
? Effective verbal and non-verbal communication
? Active listening and questioning techniques
? Building rapport with customers Unit 4: Sales Administration
? Managing sales documentation
? Using sales software and tools
? Handling customer inquiries and complaints Unit 5: Closing Sales
? Overcoming objections and closing techniques
? Negotiation skills
? Follow-up strategies for repeat business Unit 6: Sales Performance
? Setting sales targets and goals
? Monitoring and evaluating sales performance
? Continuous improvement in sales techniques Unit 7: Legal and Ethical Considerations in Sales
? Understanding consumer rights and responsibilities
? Data protection and confidentiality in sales
? Ethical selling practices Unit 8: Building and Maintaining Customer Relationships
? Customer relationship management
? Customer retention strategies
? Handling difficult customers and complaints

The assessment is done via submission of assignment. There are no written exams.

The fee for the programme is as follows:
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Please find below available fee payment plans:

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