The programme is available in two duration modes:

Online

Unit 1: Understanding the Sales Process
? Introduction to Sales
? Identifying Customer Needs
? Building Rapport with Customers
? Handling Objections
? Closing Sales
Unit 2: Product Knowledge and Presentation
? Understanding Products and Services
? Features and Benefits
? Effective Product Presentation
? Handling Customer Queries
Unit 3: Sales Techniques and Strategies
? Sales Planning and Preparation
? Prospecting and Lead Generation
? Effective Communication Skills
? Negotiation Techniques
Unit 4: Customer Service and Relationship Management
? Providing Excellent Customer Service
? Building Customer Relationships
? Handling Customer Complaints
? Customer Retention Strategies
Unit 5: Sales Administration and Record Keeping
? Sales Documentation
? Order Processing
? Maintaining Sales Records
? Using Sales Software and Tools

The assessment is done via submission of assignment. There are no written exams.

The fee for the programme is as follows:
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Please find below available fee payment plans:

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