The programme is available in two duration modes:

Online

Module 1: Introduction to Customer Service
Module 2: Effective Communication Skills
Module 3: Understanding Customer Needs
Module 4: Handling Difficult Customers
Module 5: Building Rapport with Customers
Module 6: Problem-Solving and Decision Making
Module 7: Time Management in Customer Service
Module 8: Teamwork and Collaboration
Module 9: Conflict Resolution Techniques
Module 10: Customer Feedback and Improvement

The assessment is done via submission of assignment. There are no written exams.

The fee for the programme is as follows:
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Please find below available fee payment plans:

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