The programme is available in two duration modes:

Online

Module 1: Understanding Customer Service
Module 2: Effective Communication Skills
Module 3: Handling Customer Complaints
Module 4: Building Customer Relationships
Module 5: Problem-Solving and Decision Making
Module 6: Teamwork and Collaboration
Module 7: Time Management and Organization
Module 8: Conflict Resolution Techniques
Module 9: Cultural Awareness and Diversity
Module 10: Customer Service in Different Industries

The assessment is done via submission of assignment. There are no written exams.

The fee for the programme is as follows:
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Please find below available fee payment plans:

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