The programme is available in two duration modes:

Online

Module 1: Understanding Customer Needs and Expectations
Module 2: Effective Communication Skills
Module 3: Handling Difficult Customers
Module 4: Building Rapport and Trust
Module 5: Problem-Solving and Conflict Resolution
Module 6: Time Management and Prioritization
Module 7: Providing Excellent Customer Service
Module 8: Feedback and Continuous Improvement

The assessment is done via submission of assignment. There are no written exams.

The fee for the programme is as follows:
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Please find below available fee payment plans:

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