The programme is available in two duration modes:

Online

Module 1: Introduction to Customer Service
Module 2: Effective Communication Skills
Module 3: Problem-Solving and Conflict Resolution
Module 4: Building Rapport with Customers
Module 5: Handling Difficult Customers
Module 6: Time Management and Organization
Module 7: Product Knowledge and Upselling Techniques
Module 8: Telephone Etiquette and Email Communication
Module 9: Customer Feedback and Continuous Improvement
Module 10: Role-Playing and Practical Application

The assessment is done via submission of assignment. There are no written exams.

The fee for the programme is as follows:
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Please find below available fee payment plans:

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