The programme is available in two duration modes:

Online

Module 1: Introduction to Customer Service Principles
Module 2: Understanding Customer Needs and Expectations
Module 3: Effective Communication Skills for Customer Service
Module 4: Handling Difficult Customers and Situations
Module 5: Building Customer Relationships and Loyalty
Module 6: Problem-Solving and Decision-Making in Customer Service
Module 7: Time Management and Organization for Customer Service Professionals
Module 8: Implementing Quality Service Standards
Module 9: Measuring Customer Satisfaction and Feedback
Module 10: Continuous Improvement in Customer Service Practices

The assessment is done via submission of assignment. There are no written exams.

The fee for the programme is as follows:
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Please find below available fee payment plans:

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