The programme is available in two duration modes:

Online

Module 1: Introduction to Customer Service
Module 2: Understanding Customer Needs and Expectations
Module 3: Effective Communication Skills
Module 4: Handling Difficult Customers
Module 5: Building Customer Relationships
Module 6: Problem-Solving and Decision Making
Module 7: Time Management in Customer Service
Module 8: Teamwork and Collaboration in Customer Service
Module 9: Technology and Customer Service
Module 10: Continuous Improvement in Customer Service

The assessment is done via submission of assignment. There are no written exams.

The fee for the programme is as follows:
-
-

Please find below available fee payment plans:

-

---

-

---