The programme is available in two duration modes:

Online

Module 1: Introduction to Customer Service
Module 2: Effective Communication Skills
Module 3: Understanding Customer Needs and Expectations
Module 4: Handling Difficult Customers
Module 5: Building Rapport and Trust with Customers
Module 6: Problem-Solving and Conflict Resolution
Module 7: Time Management and Organization Skills
Module 8: Teamwork and Collaboration in Customer Service
Module 9: Customer Feedback and Continuous Improvement
Module 10: Ethical Practices in Customer Service.

The assessment is done via submission of assignment. There are no written exams.

The fee for the programme is as follows:
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Please find below available fee payment plans:

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