The programme is available in two duration modes:

Online

Module 1: Introduction to Claimant Interviewing
Module 2: Understanding Claimant Rights and Responsibilities
Module 3: Effective Communication Techniques
Module 4: Building Rapport with Claimants
Module 5: Questioning and Active Listening Skills
Module 6: Handling Difficult Situations
Module 7: Ethical Considerations in Claimant Interviewing
Module 8: Documentation and Record-Keeping
Module 9: Role-Playing and Practical Exercises
Module 10: Assessment and Feedback

The assessment is done via submission of assignment. There are no written exams.

The fee for the programme is as follows:
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Please find below available fee payment plans:

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