Who should do Level 3 Award in dealing with particularly vulnerable debtors course outcomes?
This course is designed for individuals who work in the debt collection industry and regularly interact with particularly vulnerable debtors. It is ideal for debt collection agents, customer service representatives, and financial advisors who want to enhance their skills and knowledge in dealing with sensitive situations.
Statistics |
Relevance |
1 in 4 adults in the UK have a mental health condition |
Understanding how to communicate effectively with vulnerable debtors who may have mental health issues |
Over 8 million people in the UK are over-indebted |
Learning strategies to support debtors in financial distress |
1 in 5 adults in the UK have experienced domestic abuse |
Developing empathy and understanding for debtors who are survivors of domestic abuse |
By completing this course, you will gain the skills and confidence to handle challenging debt collection scenarios with compassion and professionalism. You will learn how to identify vulnerable debtors, communicate effectively with them, and provide appropriate support and resources. This course will equip you with the tools to navigate complex situations and build positive relationships with particularly vulnerable debtors.