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Level 2 Customer Service Qualification skills (16)

Our Level 2 Customer Service Qualification skills course offers a dynamic and hands-on approach to learning, focusing on real-life case studies to provide practical insights for navigating the digital landscape. Through interactive exercises and simulations, learners will develop essential customer service skills, including effective communication, problem-solving, and conflict resolution. This course equips participants with the tools and knowledge needed to excel in customer service roles, preparing them for the challenges of today's fast-paced business environment. Join us and take your customer service skills to the next level!

Enhance your customer service skills with our Level 2 Customer Service Qualification program. This comprehensive course will equip you with the knowledge and expertise needed to excel in a customer-facing role. Learn how to effectively communicate with clients, resolve conflicts, and provide exceptional service. Gain valuable insights into customer behavior and develop strategies to exceed their expectations. With a focus on practical skills and real-world scenarios, this qualification will prepare you for success in a variety of industries. Take your career to the next level and stand out in a competitive job market with our Level 2 Customer Service Qualification.
Key facts about
● The Level 2 Customer Service Qualification skills focus on developing essential customer service skills and knowledge.
● Learners will gain an understanding of the principles of customer service and how to meet customer needs.
● This qualification is highly relevant across various industries, including retail, hospitality, and call centers.
● Key learning outcomes include effective communication, handling customer queries, and resolving complaints.
● Unique features of this qualification include practical scenarios and role-playing exercises to enhance real-world application of skills.
● Successful completion of this qualification can lead to entry-level customer service roles and career advancement opportunities.

  Duration

The programme is available in two duration modes:

  Course Delivery

Online

  Entry Requirements


  Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Deal with customers face to face
• Deal with incoming telephone calls from customers
• Make telephone calls to customers
• Deal with customers in writing or electronically
• Give customers a positive impression of yourself and your organization
• Deal with angry or difficult customers
• Promote additional services or products to customers
• Process information about customers

  Assessment

The assessment is done via submission of assignment. There are no written exams.

  Course fee

The fee for the programme is as follows:
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  Payment plans

Please find below available fee payment plans:

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  Accreditation



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Why this course?
In today's competitive job market, possessing Level 2 Customer Service Qualification skills is essential for individuals seeking employment in the customer service industry. According to the Bureau of Labor Statistics, jobs in customer service in the UK are projected to grow by 5% over the next decade, highlighting the increasing demand for skilled professionals in this field. Having a Level 2 Customer Service Qualification demonstrates to employers that an individual has the necessary knowledge and expertise to effectively handle customer inquiries, resolve issues, and provide exceptional service. This qualification equips individuals with essential skills such as communication, problem-solving, and conflict resolution, which are highly valued by employers in the customer service sector. By obtaining a Level 2 Customer Service Qualification, individuals can enhance their employability and increase their earning potential. According to UK statistics, professionals with customer service qualifications earn an average salary of £20,000 per year, with opportunities for career advancement and higher salaries as they gain experience and expertise in the field. Overall, the demand for Level 2 Customer Service Qualification skills is on the rise, making it a valuable asset for individuals looking to excel in the customer service industry.
Projected Job Growth 5%
Average Salary £20,000 per year


Who should do Level 2 Customer Service Qualification skills?
This course is ideal for individuals looking to enhance their customer service skills and advance their career in the UK.
According to a survey by UK Customer Satisfaction Index, 76% of customers expect companies to understand their needs and expectations.
This qualification is suitable for professionals working in various industries, including retail, hospitality, and call centres.
Research shows that 86% of customers are willing to pay more for a better customer experience.
Whether you are a customer service representative, team leader, or manager, this course will equip you with the necessary skills to excel in your role.
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