Entry requirement - LSIB UK

Entry requirement - LSIB UK

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Level 2 Customer Service Qualification job opportunities (18)

Looking to kickstart your career in customer service? Our Level 2 Customer Service Qualification offers a hands-on approach, with real-life case studies that provide practical insights for navigating the digital landscape. Gain valuable skills and knowledge that will set you apart in the competitive job market. Whether you're new to the field or looking to upskill, this course equips you with the tools needed to excel in customer service roles. Join us today and take the first step towards a rewarding career in customer service!

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, then Level 2 Customer Service Qualification job opportunities may be the perfect fit for you! These roles offer the chance to develop your skills and knowledge in customer service while working with a diverse range of clients. From handling inquiries and resolving issues to building strong relationships with customers, this role is both challenging and rewarding. Join a dynamic team where your dedication to customer satisfaction is valued and rewarded. Take the next step in your career today!

Key facts about
● The Level 2 Customer Service Qualification provides individuals with essential skills and knowledge to excel in customer service roles.
● Job opportunities for individuals with this qualification are abundant in various industries, including retail, hospitality, call centers, and more.
● Learning outcomes include understanding customer needs, effective communication, problem-solving, and conflict resolution.
● Industry relevance is high as customer service is a critical aspect of business success and customer satisfaction.
● Unique features of this qualification include practical training, real-life scenarios, and opportunities for hands-on experience.
● Graduates of this qualification are well-equipped to handle diverse customer interactions and contribute positively to the success of any organization.

Duration

The programme is available in two duration modes:

Course Delivery

Online

Entry Requirements

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Deal with customers face to face
• Deal with incoming telephone calls from customers
• Make telephone calls to customers
• Deal with customers in writing or electronically
• Use customer service as a competitive tool
• Deliver customer service to challenging customers
• Develop customer relationships
• Support customer service improvements

Assessment

The assessment is done via submission of assignment. There are no written exams.

Course fee

The fee for the programme is as follows:
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Payment plans

Please find below available fee payment plans:

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Accreditation

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Why this course?
In today's competitive job market, the demand for Level 2 Customer Service Qualification job opportunities is on the rise. According to the Office for National Statistics, the customer service sector in the UK is projected to grow by 10% over the next decade, creating a significant number of job openings for qualified individuals. A Level 2 Customer Service Qualification equips individuals with the necessary skills and knowledge to excel in roles such as customer service representatives, call centre agents, and client support specialists. These positions are vital in ensuring customer satisfaction, retention, and loyalty, which are crucial for the success of any business. By obtaining a Level 2 Customer Service Qualification, individuals can enhance their employability and access a wide range of job opportunities in various industries such as retail, hospitality, and telecommunications. With an average salary of £20,000 per year for entry-level positions, pursuing this qualification can lead to a rewarding and fulfilling career in customer service.

Projected Industry Growth	10%
Average Salary	£20,000 per year

Who should do Level 2 Customer Service Qualification job opportunities?

This course is ideal for individuals looking to advance their career in customer service. With the Level 2 Customer Service Qualification, you can unlock a wide range of job opportunities in the UK.

According to the Office for National Statistics, the customer service sector in the UK is growing rapidly, with over 2.7 million people currently employed in customer service roles.

By completing this qualification, you can increase your earning potential. The average salary for a customer service representative in the UK is £19,000 per year, with opportunities for progression to higher-paying roles.

Whether you are new to the industry or looking to upskill, this course will provide you with the knowledge and skills needed to excel in customer service roles.

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