Entry requirement - LSIB UK

Entry requirement - LSIB UK

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Level 2 Customer Service Qualification assessment (2)

Our Level 2 Customer Service Qualification assessment offers a dynamic learning experience that focuses on practical, hands-on training. Through real-life case studies and interactive exercises, learners gain valuable insights and skills to excel in the fast-paced digital world. This course equips participants with the tools and knowledge needed to navigate the ever-evolving customer service landscape with confidence. Whether you are new to the field or looking to enhance your existing skills, this qualification provides a solid foundation for success. Join us and take your customer service expertise to the next level!

Are you ready to take your customer service skills to the next level? Our Level 2 Customer Service Qualification assessment is designed to help you enhance your knowledge and expertise in providing exceptional customer support. This comprehensive assessment covers a range of topics including communication techniques, problem-solving strategies, and conflict resolution. By successfully completing this assessment, you will demonstrate your proficiency in delivering top-notch customer service and be well-equipped to excel in a variety of customer-facing roles. Take the next step in your career and enroll in our Level 2 Customer Service Qualification assessment today!

Key facts about
● The Level 2 Customer Service Qualification assessment focuses on developing essential customer service skills and knowledge.
● Learners will gain an understanding of the importance of customer service in various industries.
● The qualification equips individuals with the ability to handle customer inquiries, complaints, and feedback effectively.
● Industry relevance is emphasized through practical scenarios and case studies.
● Unique features include interactive simulations and role-playing exercises to enhance learning outcomes.
● Successful completion of the assessment demonstrates proficiency in delivering exceptional customer service.

Duration

The programme is available in two duration modes:

Course Delivery

Online

Entry Requirements

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Deal with customers face to face
• Deal with incoming telephone calls from customers
• Make telephone calls to customers
• Deal with customers in writing or electronically
• Use customer service as a competitive tool
• Deliver customer service to difficult customers
• Develop customer relationships
• Support customer service improvements

Assessment

The assessment is done via submission of assignment. There are no written exams.

Course fee

The fee for the programme is as follows:
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Payment plans

Please find below available fee payment plans:

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Accreditation

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Why this course?
In today's competitive job market, having a Level 2 Customer Service Qualification is essential for individuals looking to excel in the customer service industry. According to the Bureau of Labor Statistics, jobs in the customer service sector in the UK are projected to grow by 5% over the next decade, creating a high demand for qualified professionals. A Level 2 Customer Service Qualification assessment ensures that individuals have the necessary skills and knowledge to provide exceptional customer service, handle inquiries effectively, and resolve issues efficiently. Employers value candidates with this qualification as it demonstrates their commitment to delivering excellent customer experiences. Here is a breakdown of the importance of Level 2 Customer Service Qualification assessment: | Statistic | Value | | --------------------------------------- | -------------- | | Projected job growth in customer service sector | 5% over the next decade | | Average salary for customer service roles in the UK | £20,000 - £25,000 per year | | Percentage of employers that prefer candidates with Level 2 Customer Service Qualification | 75% | | Number of job openings in customer service sector in the UK | 50,000 annually |

Who should do Level 2 Customer Service Qualification assessment?

This course is ideal for individuals looking to enhance their customer service skills and advance their career in the UK.

According to a survey by UK Customer Satisfaction Index, 76% of customers expect companies to understand their needs and expectations.

This qualification is suitable for professionals working in various industries, including retail, hospitality, and call centres.

Research shows that 86% of customers are willing to pay more for a better customer experience.

Whether you are a customer service representative, team leader, or manager, this course will equip you with the necessary skills to deliver exceptional service.

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