Entry requirement - LSIB UK

Entry requirement - LSIB UK

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Customer Service Online Course for beginners (2)

This Customer Service Online Course for beginners offers a practical and hands-on approach to mastering essential customer service skills in the digital age. Through real-life case studies and interactive exercises, learners will gain practical insights and strategies to excel in the ever-evolving digital landscape. From effective communication techniques to handling challenging situations, this course equips participants with the tools they need to deliver exceptional customer service online. Whether you are new to customer service or looking to enhance your skills, this course provides a comprehensive foundation for success. Enroll today and take the first step towards becoming a customer service expert!

Looking to enhance your customer service skills? Our online course for beginners is the perfect solution! Learn essential techniques and strategies to provide top-notch customer service in any industry. From effective communication to handling difficult customers, our comprehensive program covers it all. With interactive modules, real-life scenarios, and expert guidance, you'll gain the confidence and knowledge needed to excel in customer service roles. Join today and take the first step towards becoming a customer service pro!

Don't miss out on this opportunity to boost your career prospects and stand out in the competitive job market. Enroll now and start your journey to success!

Key facts about
● This online course is designed for beginners looking to enhance their customer service skills.
● Participants will learn essential customer service principles and techniques.
● The course covers topics such as effective communication, problem-solving, and conflict resolution.
● Industry-relevant scenarios and case studies are included to provide practical insights.
● Unique features include interactive quizzes, role-playing exercises, and personalized feedback.
● Upon completion, learners will be equipped with the necessary skills to excel in customer service roles.
● This course is ideal for individuals seeking to improve their customer service abilities and advance their careers in various industries.

Duration

The programme is available in two duration modes:

Course Delivery

Online

Entry Requirements

Course Content

• Introduction to Customer Service
• Understanding Customer Needs
• Effective Communication Skills
• Handling Difficult Customers
• Building Rapport with Customers
• Problem-Solving Techniques
• Time Management in Customer Service
• Using Technology for Customer Support
• Customer Feedback and Improvement
• Conflict Resolution Strategies

Assessment

The assessment is done via submission of assignment. There are no written exams.

Course fee

The fee for the programme is as follows:
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Payment plans

Please find below available fee payment plans:

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Accreditation

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Why this course?
In today's digital age, the demand for customer service professionals is on the rise, with jobs in the industry projected to grow by 10% over the next decade according to the Bureau of Labor Statistics. As businesses increasingly rely on online platforms to interact with customers, the need for well-trained customer service representatives is more crucial than ever. A Customer Service Online Course for beginners is essential for individuals looking to enter the field and excel in their roles. This course provides foundational knowledge on effective communication, problem-solving, and conflict resolution skills, all of which are vital in delivering exceptional customer service in an online setting. By enrolling in this course, beginners can gain the necessary skills and confidence to handle customer inquiries and complaints efficiently, ultimately leading to improved customer satisfaction and retention. With a projected average salary of £20,000 to £25,000 for customer service representatives in the UK, investing in a Customer Service Online Course can open up lucrative career opportunities in the growing industry.

Projected Job Growth	10%
Average Salary	£20,000 - £25,000

Who should do Customer Service Online Course for beginners?

This course is perfect for individuals who are new to the world of customer service and want to enhance their skills and knowledge in this field.

According to a survey conducted by UK Customer Satisfaction Index, 76% of customers expect companies to understand their needs and expectations.

This course is ideal for those looking to improve customer satisfaction levels, as research shows that a 5% increase in customer retention can lead to a 25-95% increase in profits (Bain & Company).

Whether you are working in retail, hospitality, or any other customer-facing role, this course will provide you with the essential skills and techniques to excel in your job.

In the UK, 89% of consumers have stopped doing business with a company after experiencing poor customer service (RightNow). This course will help you avoid such pitfalls and deliver exceptional service to your customers.

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