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Customer Service Level 2 Program duration (15)

Our Customer Service Level 2 Program duration is designed to provide learners with practical, hands-on experience in handling customer inquiries and resolving issues effectively. Through real-life case studies and interactive exercises, participants gain valuable insights into navigating the ever-evolving digital landscape. Our program equips learners with the skills and knowledge needed to excel in customer service roles, emphasizing the importance of communication, problem-solving, and empathy. Join us to enhance your customer service skills and stay ahead in today's competitive market. Take the next step in your career with our comprehensive and engaging Customer Service Level 2 Program.

Our Customer Service Level 2 Program duration is designed to equip you with the skills and knowledge needed to excel in the fast-paced world of customer service. Over the course of the program, you will learn how to effectively communicate with customers, resolve conflicts, and provide exceptional service. With a focus on practical, hands-on learning, you will gain real-world experience that will set you apart in the competitive job market. Whether you are looking to start a new career or advance in your current role, our Customer Service Level 2 Program duration will help you achieve your goals.
Key facts about
● The Customer Service Level 2 Program duration is 6 months, providing a comprehensive foundation in customer service skills.
● Students will learn effective communication, problem-solving, and conflict resolution techniques.
● The program emphasizes industry-specific knowledge and practical experience to prepare students for real-world scenarios.
● Graduates will be equipped with the skills to excel in various customer service roles, including retail, hospitality, and call centers.
● Unique features include hands-on training, guest lectures from industry professionals, and networking opportunities.
● The program's duration ensures a thorough understanding of customer service principles and the ability to apply them in diverse settings.

  Duration

The programme is available in two duration modes:

  Course Delivery

Online

  Entry Requirements


  Course Content

• Understanding Customer Service
• Effective Communication Skills
• Handling Difficult Customers
• Building Customer Relationships
• Problem-Solving Techniques
• Time Management
• Conflict Resolution
• Telephone Etiquette
• Teamwork in Customer Service
• Customer Service in a Digital Age

  Assessment

The assessment is done via submission of assignment. There are no written exams.

  Course fee

The fee for the programme is as follows:
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  Payment plans

Please find below available fee payment plans:

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  Accreditation



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Why this course?
The Customer Service Level 2 Program duration is essential due to the increasing demand for skilled customer service professionals in the UK. According to the Office for National Statistics, the customer service sector is projected to grow by 10% over the next decade, creating a significant number of job opportunities. A stylish CSS table can be used to present relevant statistics:
Projected Job Growth 10%
Average Salary £20,000 - £25,000 per year
With the industry's growth and competitive job market, completing a Customer Service Level 2 Program will equip individuals with the necessary skills and knowledge to excel in their roles. Employers are increasingly seeking candidates with formal training and qualifications in customer service, making this program essential for career advancement and job security.

Who should do Customer Service Level 2 Program duration?
This course is ideal for individuals looking to enhance their customer service skills and advance their career in the UK market.
According to a survey conducted by UK Customer Satisfaction Index, 76% of customers expect companies to understand their needs and expectations.
With 89% of customers switching to a competitor after a poor customer service experience, it is crucial for professionals to master customer service skills.
This course is designed for individuals working in retail, hospitality, call centers, and other customer-facing roles.
By completing this program, participants can expect to improve customer satisfaction levels by up to 30%.
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