Bridging the Skills Gap in E-commerce: Extended Professional Certificate in Implementing a Design Thinking Business Challenge Impact
Published on June 28, 2025
About this Podcast
HOST: Welcome to the podcast! Today, we're discussing an exciting course called "Bridging the Skills Gap in E-commerce: Extended Professional Certificate in Implementing a Design Thinking Business Challenge Impact." I'm thrilled to have our guest, an expert in the field, share insights on this topic. Can you tell us a bit about your personal experiences that led you to teach this course? GUEST: Absolutely! With over a decade of working in e-commerce, I've witnessed firsthand the growing need for professionals who can effectively apply design thinking strategies to real-world business challenges. HOST: That's fascinating. Could you share some current industry trends that highlight the importance of this course? GUEST: Sure. E-commerce is becoming increasingly competitive, and businesses are looking for innovative ways to stay ahead. Design thinking helps teams identify customer needs, driving growth and fostering a culture of continuous improvement. HOST: I see. Now, what are some challenges faced in the field or while learning/teaching this subject? GUEST: One challenge is helping learners understand that design thinking is not a linear process. It requires flexibility, creativity, and the ability to empathize with customers. Overcoming this challenge is essential for success in e-commerce. HOST: That's a great point. Looking towards the future, what do you envision for the role of design thinking in the e-commerce industry? GUEST: Design thinking will play an even more critical role in e-commerce as businesses focus on customer-centric strategies. By bridging the skills gap, professionals can lead their organizations through transformation and growth. HOST: Thank you so much for sharing your insights on this valuable course. It's clear that design thinking can significantly impact e-commerce businesses and professionals alike. To our listeners, be sure to explore this program further and discover how you can drive business success through design thinking. GUEST: Thank you for having me. It's been a pleasure discussing this important topic with you and your audience.
