From Classroom to Career: My Journey to Success with Extended Professional Certificate in Delivery of Business Support Services
Published on June 28, 2025
About this Podcast
HOST: Welcome to our podcast, today I'm thrilled to have [Guest's Name], an expert in business support services and instructor of the Professional Certificate in Delivery of Business Support Services. Can you tell us a bit about your personal journey in this field? GUEST: Sure, I started as an aspiring professional and quickly realized the importance of business operations, customer service, and communication skills. With dedication and the right training, I was able to excel in my career. HOST: That's inspiring. Now, what current industry trends are most relevant to your course? GUEST: We're seeing a growing need for upskilling and reskilling in business support services. Companies are looking for professionals who can adapt to changing technologies and customer expectations. HOST: Interesting. What challenges have you faced in this field or while teaching this subject? GUEST: The main challenge is keeping up with the rapid pace of innovation. It's crucial to stay current and ensure the course content remains relevant and applicable. HOST: Absolutely. Looking to the future, what do you see as the biggest opportunities or challenges in business support services? GUEST: The future lies in leveraging technology to enhance customer experiences. The challenge will be in striking the right balance between automation and human interaction. HOST: Thank you for sharing your insights. To learn more about the Professional Certificate in Delivery of Business Support Services and start your journey to success, visit our website. Thanks for joining us today, [Guest's Name]! GUEST: My pleasure. Thanks for having me.
